18FNextGov reports that GSA’s digital consultancy 18F has published a playbook to guide agencies who want to build virtual login platforms for online citizen services.

The guide recommends agile development and extensive user testing. It suggests that agencies consider whether a login system is really needed before implementing one.

For instance, the new playbook says, agencies may not need identity systems if they don’t have ongoing relationships with users, if interactions don’t depend on citizen information being accurate, and if there are other forms of security.

Read the full article: 18F to agencies: Think before creating a citizen login system | NextGov