GCNGNC reports on the value of agile methods – with emphasis on communication and collaboration – across a variety of business projects, not just software development.

The IT help desk, especially in government, benefits from an agile approach when staff has a comprehensive understanding of the issues and processes unique to that agency.

Having an agile help desk is a key factor in boosting agency productivity. When the help desk staff is familiar with agency- and user-specific issues, they can eliminate gaps in communication, reduce response times, cut waste and create value.

Read the full article: How agile is your IT help desk? | GCN