The UK government’s rebuild of the online system for the Universal Credit program had a rocky start, according to Public Technology.
Unrealistic timelines and a lack of agile expertise caused the project to stumble, leading to reports that the department had tried to implement ‘too much innovation’ without having the resources to apply it properly.
The Government Digital Service sent a team to help reset the project, but discovered that agile working can be tough when dealing with legacy government systems.
Lord David Freud – now minister of state for welfare reform – [said] that the GDS team were “very naïve” about how complex it would be to build Universal Credit. “They were messianic about building the front end, doing it in an agile way, front facing, with their beautiful apps, and they were right about all of that,” Freud is quoted as saying. “But they had no grasp of how complicated it was to tie the front end to the legacy back-office, these old and creaky legacy systems we have, with which it had to work.”
A report by the Institute for Government think tank says the project is now headed in the right direction.
More on this topic: Institute for Government: Universal Credit actually might happen | UK Authority