Digital transformation in government is easier said than done, according to ComputerWeekly.com. Agencies must move away from the legacy business models that hamper innovation.
Transformative efforts like agile development are often hamstringed by processes that have more to do with organizational structure than technology constraints:
It’s not waterfall project methods that are blocking digital transformation – it’s waterfall government. Legislation and policy are written in isolation from technology and delivery options. They are locked down early in the process and thrown over a wall at delivery teams working inside embedded organisational structures. Business processes are then created, with technology as a subservient afterthought.
If true “digital transformation” is ever going to happen, government must move away from this downstream, technically constrained approach. Success depends on redesigning legal, policy, process, usability and technology aspects as a single integrated model – while maintaining citizen focus.
Read the full article: Escaping ‘waterfall government’ and the myth of digital transformation | ComputerWeekly.com