18F is changing how it works with agencies, according to Acting Director Angela Colter in an article from FedScoop.
Recognizing that agencies benefit from a more sustained guidance through the product ownership process, 18F is shifting focus to training agency partners. This “coaching mindset” helps agencies identify their needs and find the right vendor, resulting in a more responsible and successful product hand-off.
From the article:
18F’s Federal Election Commission project, Colter said, really “exemplifies” this model of building with an agency and not for it. “Initially they did come to us and say we want you to redesign our website. But as we got into it we really sort of shifted that mindset to how do we coach the existing team within the agency so that when we’re no longer involved you all can still do development and maintenance.”