From the article:
Efforts to modernize these digital services often involve outside IT contractors that conduct “requirements gathering” to resolve the problem. IT agencies can spend millions of dollars for a vendor to go away and “just implement” all the requirements and then later be held accountable if something goes wrong. Too often, these strategies end in failure.
To address this ongoing problem, a growing movement has emerged in federal, state and local governments to make better, modern software, and re-envision digital services as a promise to deliver on a mission that serves users. The U.S. Digital Service and 18F are federal organizations inside government dedicated to bringing agile software development, human-centered design and acquisitions reform to agencies that need or are ready to adopt modern ways of rebuilding digital services. Code for America, Agile Government Leadership and the Digital Services Coalition are organizations supporting this from outside the government, in the nonprofit and private sectors.
The movement described above is driven by the concept of MVP – “minimum viable product” – which allows agencies to start delivering value to users faster and improve services based on feedback.
The article describes how to run an MVP-type project in government, such as a pilot, and highlights a success story from Defense Digital Service and the U.S. Transportation Command (USTRANSCOM).