Jesse Taggert has been a leader in bringing user centered design, agile practice, and product thinking into government at both the state and federal levels.
In this podcast she explains the value of user centered design in government and shares her insights from applying the practice in a variety of public sector projects.
- How user centered design in government projects translates to better delivery of services
- How agencies can implement user centered practices in manageable chunks while navigating policy-making, compliance, and budgeting cycles
- How user centered “wins” can be the result of improved business processes OR technical platforms
- How to avoid common pitfalls of user centered design in government
From the interview:
“Design in government is often about improving a user interface or an endpoint, but it’s also very much about designing how people problem-solve together.”
About the guest
Jesse Taggert served as director of service design and user research at the California Child Welfare Digital Services (CWDS) project, and previously as director of product strategy and design for 18F. She recently started working as director of research and design at Truss, based in San Francisco.
About the interviewer
Bill Maile is a government innovator serving as Director of Government Relations for the Agile Government Leadership Association. He was previously Communications Director for the CWDS project. Before that, he was founder and editor at Techwire.