The newly-launched VA.gov presents a unified front for veteran services and agency functions, signaling its new focus on customer experience.
The playbook offers resources based on human-centered design to help agencies create better customer experiences.
Learn how human-centered design principles and field research can inform better policy-making.
Government and industry practitioners addressed the challenges of bringing good user experience (UX) to the public sector during a recent AGL Live panel discussion. Watch the video!
Product managers can help drive innovation by making sure development considers the needs of the actual users of government services.
Discover what’s causing communication and talent gaps in the procurement of UX services — and how agencies and contractors can start working together to solve the puzzle of government user experience.
Design director Jesse Taggert explains the value of user centered design in government and shares her insights from applying the practice in a variety of public sector projects.
Ontario has produced an "inclusive design toolkit" for the improvement of government services for people with disabilities, shared publicly on the province's website and in GitHub.
San Francisco citizens were stunned by the ease of the city's new portal for applying for affordable housing.
Chicago's CityKey project -- an optional, government-issued ID card to help citizens access services -- was created with a human-centered design approach to make sure everyone could benefit.