A panel of UX practitioners working in government discusses the value of engaging users to create better services, and how the public sector can take steps to prioritize UX activities in projects.
‘Design is political’: Former U.S. Digital Service design director applies user-centered principles to policy making
VIDEO: Eduardo Ortiz, an expert designer who formerly served as Creative Director and Director of Common Platforms at U.S. Digital Service, discusses the importance of user centered design in government at AGL Summit.
The newly-launched VA.gov presents a unified front for veteran services and agency functions, signaling its new focus on customer experience.
The playbook offers resources based on human-centered design to help agencies create better customer experiences.
Learn how human-centered design principles and field research can inform better policy-making.
Government and industry practitioners addressed the challenges of bringing good user experience (UX) to the public sector during a recent AGL Live panel discussion. Watch the video!
Product managers can help drive innovation by making sure development considers the needs of the actual users of government services.
Discover what’s causing communication and talent gaps in the procurement of UX services — and how agencies and contractors can start working together to solve the puzzle of government user experience.
Design director Jesse Taggert explains the value of user centered design in government and shares her insights from applying the practice in a variety of public sector projects.
Ontario has produced an "inclusive design toolkit" for the improvement of government services for people with disabilities, shared publicly on the province's website and in GitHub.