Ontario has produced an "inclusive design toolkit" for the improvement of government services for people with disabilities, shared publicly on the province's website and in GitHub.
San Francisco citizens were stunned by the ease of the city's new portal for applying for affordable housing.
Chicago's CityKey project -- an optional, government-issued ID card to help citizens access services -- was created with a human-centered design approach to make sure everyone could benefit.
Local and federal governments have compiled toolkits and guides that outline best practices and hands-on tips for employing user-centric design of services.
Digital transformation leaders from Georgia, New York, and Massachusetts explained that by observing users and testing assumptions, they were able to provide an experience that better helped citizens get the services they needed.
The key to human-centric design in government is for public sector IT leaders to focus primarily on the needs of system administrators and citizens when designing digital services and websites.
Learn how the Department of Veterans Affairs and the National Geospatial-Intelligence Agency are focusing on user needs, deploying changes rapidly, and releasing much better services faster.
Code For America founder Jennifer Pahlka wants to continue promoting user-centered design as a tool to help public servants figure out what their constituents need.
Vendors that offer human centered design services can compete to earn a spot as part of the master contracts. City agencies will then have a faster, pre-confirmed avenue for purchasing design services.
Every government service is meaningful to some group of constituents, and if user experience is not given priority, the agency is putting its effectiveness at risk.