Government Technology reports that Chicago’s CityKey project — an optional, government-issued ID card to help citizens access services — was created with a human-centered design approach to make sure everyone could benefit.
Taking every human into account, the city performed extensive research, conducted user interviews, and created prototypes for user testing and feedback — often making unexpected discoveries that turned into product features.
From the article:
Creation of Chicago’s CityKey card meant that … project leaders worked with a diverse range of 74 stakeholder groups in the city, including nonprofits, community groups, churches, charities, advocates and many other influential city institutions. The work involved extensive conversations, as well as more than 40 roundtable events held throughout Chicago, to discuss how the card could benefit constituents.
“The CityKey really helps a lot of different groups of Chicagoans,” said [Eric Vazquez, chief technology officer for the Office of the City Clerk]. “A lot of conversations we’ve had with the LGBTQ community, the veterans community, the re-entry community ended up as product features.”
Read the full article: Chicago turns to human-centered design for city ID cards | Government Technology