Human-centered design is helping city governments make lasting innovative change, according to Government Technology.
As cities shift towards valuing constituents over bureaucracy, they are increasingly hiring designers to make government services better. The designers of Bloomberg Philanthropie’s Innovation Teams recently helped the City of Long Beach, California reduce crime by using deep research and collaboration to address the cause of the problem.
From the article:
[Human-centric design] involves going into the field to learn more about constituents and their lives before then making decisions within government. Using human-centric design has a dual benefit of creating services that will actually work for constituents, as well as will be worthwhile for government, since the field is a part of this process.
Read the full article: Designers are Driving Culture Change in City Hall | GovTech