Agencies can use “design thinking” to streamline processes, deliver better services, and solve problems, according to an article by FederalTimes.
Approaching projects and challenges with an agile, user-centered outlook allows governments to come up with solutions that meet real needs, and to fail fast in order to continuously improve.
Design thinking as an approach puts the focus on people — their likes, dislikes, desires and experience — for designing new services and products . . .[and] it considers both human and technological aspects to cater to mission-critical needs. Due to its innovative and agile problem-solving technique, design thinking inspires teams to collaborate and contribute towards driving mission goals.
Read the full article: Driving government transformation through design thinking | FederalTimes