Last week in his first budget proposal after taking office on January 7, Governor Gavin Newsom proposed to create a new Office of Digital Innovation within the Government Operations Agency. Staffed by 50 new positions and with a budget of $36 million, the new office will aim to make the delivery of government services more efficient, starting with the Department of Motor Vehicles and its “significant customer service challenges.”
“The Office will engage departments and stakeholders throughout the state to implement user-centric design, iterative software development, customer feedback loops, and other tools necessary to build a culture of continuous program improvement and 21st Century service delivery methods,” says the budget summary.
The proposal includes an innovation academy, a training program and a one-time $20 million innovation fund to help California state agencies prioritize efforts to “demonstrate transformational customer-focused digital service delivery.”
The 50 new positions are included in the budget details here.