GCN: ‘How agile is your IT help desk?’

GCNGNC reports on the value of agile methods – with emphasis on communication and collaboration – across a variety of business projects, not just software development.

The IT help desk, especially in government, benefits from an agile approach when staff has a comprehensive understanding of the issues and processes unique to that agency.

Having an agile help desk is a key factor in boosting agency productivity. When the help desk staff is familiar with agency- and user-specific issues, they can eliminate gaps in communication, reduce response times, cut waste and create value.

Read the full article: How agile is your IT help desk? | GCN

2017-04-23T23:02:35-08:00 August 16th, 2016|Categories: Agile government|Tags: |

About the Author:

AGL served the government innovation community from 2014 - 2020. It has now broadened its mission and community to form a new organization, Technologists for the Public Good. Learn more and get involved at publicgood.tech.

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