Human-centric design is beginning to gain a foothold in government, but it has many definitions and applications, according to Government Technology.
Erik Olesund, co-founder and design strategist of the design agency Collective Capital and a lecturer at Stanford University’s prestigious d.school, says the key is for public sector IT leaders to focus primarily on the needs of system administrators and citizens when designing digital services and websites.
From the article:
“In the past, government services were often designed from the perspective and need of the government institution, not necessarily with the needs or desires of residents or constituents in mind,” said Olesund. “This might lead, for example, to an accumulation of steps and requirements for residents, or utilization of outdated technology because the government institution is locked into a contract.”
Basically, government has never set out to design its services to be clunky or hard to use. These qualities have, however, grown out of the legally complex frameworks that governments must adhere to, which can subsequently result in a failure to prioritize the needs of the people using the services rather than the institution.
Change, however, is underway. Human-centric design is one of the main priorities of the U.S. Digital Service (USDS) and 18F, a pair of organizations created under the Obama administration with missions that largely involve making government services more accessible to the citizenry through efficient use of tech.
Read the full article: What is Human-Centric Design? | Government Technology