Essex County Council (ECC) turned to agile to revamp its online services and serve citizens more effectively, according to CloudPro.
The Council used existing systems to build a new blogging platform, wrote user stories to ensure they were meeting citizen needs, and worked in the open so they could benefit from similar work by other agencies.
From the article:
“We learned lessons from central government and its ways of working that we have found tremendously useful and we wanted to do the same,” says Nicholas Ward, service delivery team manager. “It’s a tool to help us to reach out and build relationships with other local authorities who are doing similar work. And, potentially, we could form partnerships that help us and help them.”
Local and central governments now share tools, templates and patterns as part of this new agile method and ECC has lots to gain from making this part of its own culture. The service design team is now piloting the blog and will roll it out to other teams while also documenting the process as part of its commitment to working in the open.
Read the full article: Essex County Council embraces agile in a push for modern services | CloudPro