UX Researcher

  • Full Time
  • Remote

Website civicactions CivicActions

Digital services that work for everyone

We are seeking a UX Designer with an expertise in user research. In this role, the UX Researcher brings a deeper knowledge of methods and practices, effectively communicates research findings to internal stakeholders, facilitates discovery workshops, and works closely with project managers, other UX designers and developers to ensure that customer needs are being met. We are also looking for someone who is passionate about developing digital services for large federal and state government agencies, and the people they serve.

Sound good so far? Great, keep reading!

What we are about

CivicActions is a mission-minded company focused on transforming government through modern software practices. We are looking for others like us with a true passion for using technology to make a positive change in our world. We work in cross-functional, agile teams, communicate openly, honestly and enjoy keeping a balanced, autonomous lifestyle.


Our team is almost entirely distributed (remote) across the US and Canada. For this position, you can normally work from home or find a great co-working space, although occasional on-site visits and working sessions with clients will be necessary. You will need a computer, webcam, strong internet connection and the ability to keep a Monday to Friday schedule because we are a truly collaborative team. Ideally your timezone will be within the continental United States.

U.S. citizenship is required for this position.

What you’ll do

-Apply a service design mindset to challenges with a relentless focus on user needs
-Work collaboratively with clients and team members in a remote work environment with potential for some on-site travel
-Determine the right tool and method for helping to uncover insights about internal and/or end users
-Facilitate discovery workshops with government agencies to help them prioritize and create focus for what user problems to tackle first
-Design and specify user interfaces, workflows and form information architecture
-Be able to effectively communicate and synthesize research findings through personas, storyboards, scenarios, flowcharts and design prototypes.
-Plan and facilitate collaborative critiques and analysis & synthesis working sessions
-Work closely with visual designers and development teams to ensure that customer goals are met and design specifications are delivered upon

What we expect you to bring

-3 – 5 years experience in practicing qualitative user research methods (understanding and practice of quantitative methods are a plus!)
-Have used a combination of human-centered design, lean and agile methodologies
-Experience successfully shipping working software
-Experience working in diverse teams and knows how to both leverage the strengths of each team member (project management, engineering, SMEs etc.), as well as knows how to lend support.
-Experience working with complex stakeholder relationships
-Success in leading complex client engagements that have required strong conflict management skills.


CivicActions believes that people who are well taken care of can be more balanced, healthy and happy. We offer 100% company-paid medical insurance, disability insurance, and life insurance. We have a generous 401(k) program. We have an open vacation policy — employees are encouraged to take time off as needed to feel balanced, productive and healthy. We have paid maternity and paternity leave. We have an annual retreat to connect with each other in-person. We also emphasize professional development and offer an annual stipend for courses, books and conferences.

Community participation is important to us and we ask that you spend 5% of your working time giving back to a community that you care about. We attempt to keep our work products ‘open by default’. This means that it is our intention that your work contributions during your time at CivicActions will be published under public license, enabling you to bring your passion fully into your activities without the fear that your expressions will be locked away or prevented from having a positive impact in the world.


CivicActions is a dedicated, fun-loving team, looking for some talented folks to help us bring revolutionary digital services to government agencies and the people they serve.

We find strength and inspiration in the things that make each of us unique. In striving for a more diverse team, we strongly encourage women, people of color, and physically-challenged people to apply.

To apply for this job please visit civicactions.applytojob.com.

2019-01-09T13:08:52+00:00 January 9th, 2019|

About the Author:

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