The General Services Administration (GSA) recently released a Customer Experience Playbook, according to MeriTalk.
The playbook offers ideas from experts in CX and Human Centered Design, and resources such as case studies and concrete implementation plans to help agencies create better customer experiences.
From the article:
The document is organized around the three units of Practice, Measure, and Grow, with plays under each of those categories. The playbook also includes more details on the frameworks of human centered design and user centered design, and the methodologies of customer experience, service design, user experience, and user interface.
Read the full article: GSA Releases Customer Service Playbook | MeriTalk