Ontario has produced an inclusive design toolkit for the improvement of government services for people with disabilities. The toolkit is publicly shared on the province’s website and includes an invitation for anyone to fork the GitHub repository.
Service design — applying systems-thinking and design methods to create a service that meets the needs of its users — fits into the agile principle of putting end users first.
Ontario’s toolkit includes service design principles and resources, articles, books, design cards, and more. These can be used by product owners, designers, developers, writers, policy makers, customer service providers, and others who seek to improve accessibility for citizens.
Ontario is the first Canadian Province to pass a law to improve accessibility in the areas that impact the daily lives of people with disabilities. The province’s stated goal is “An Accessible Ontario by 2025”.