Resources for user-centered government services

Data Smart City SolutionsData-Smart City Solutions reports on how governments can deliver better services through the framework of human-centered design — an effective and empathetic way to conduct user research, identify and frame problems, and prototype solutions.

Local and federal governments have compiled toolkits and guides that outline best practices and hands-on tips for employing user-centric design of services, including:

From the article:

A relatively recent but high-profile resource is the Civic Service Design toolkit released by the Service Design Studio within the New York City Mayor’s Office for Economic Opportunity . . . [T]he 56-page guide walks readers through the practice of civic service design, a discipline “to develop solutions that are rooted in insights about the holistic experiences of those affected by public services.” In addition to explanations of 20+ methods focused on talking with people, connecting the dots, trying things out, and evaluating impact, the guide provides insight into how the city is reimagining its procurement process to better hire and work with outside design firms.

Read the full article: User Centered Government | Data-Smart City Solutions

2018-05-13T20:20:49-08:00 May 13th, 2018|Categories: Agile government, Human Centered Design|Tags: |

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AGL served the government innovation community from 2014 - 2020. It has now broadened its mission and community to form a new organization, Technologists for the Public Good. Learn more and get involved at

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