According to StateScoop, Code For America founder Jennifer Pahlka wants to continue promoting user-centered design as a tool to help public servants figure out what their constituents need.
At the 2018 South by Southwest conference in Austin, Pahlka described the positive response from agencies that have received user feedback about government services and applications.
“[Agencies would say,] ‘Oh my gosh — thank you so much for telling me that. I didn’t realize,’” Pahlka said. “That response — ‘thank you for telling me, I’m fixing the problem’ — is the response we get from public servants when we tell them what’s going on. They just need a little help to know what to do next sometimes.”
The results of those conversations and the insights into how those on probation are trying to succeed not only helped Code for America and probation officers build better communication systems — they also represent the standard for how government should be building services for all citizens.
“I think we need to stop thinking about the silos in government,” Pahlka said. “Why aren’t we just helping people [get into] government programs instead of putting them through this long process?”
Read the full article: Code for America’s Founder Wants to Defend Democracy With User-Centered Design | StateScoop