As more agencies continue to tap into agile methodologies, states like California and Nebraska provide examples of how agile is working to increase engagement and deliver customer-focused solutions, according a podcast by StateScoop.
In the podcast, IT leaders from California and Nebraska explain how agile looks in their agencies and the results they are seeing.
“This approach is there, we provide the training, we invested heavily in coaching and training up front, and we will continue to do that,” [Ed Toner, Nebraska’s chief information officer] says. “I really think the benefit that we’re seeing is … the outcome of our customers. The customer engagement is actually growing, and I think that is the reason why some of the other teams are starting to actually run a few of their projects using agile because our customers are starting to like that approach, and are really kind of insisting on it.”
On the podcast:
- Ed Toner, chief information officer, Nebraska
- Peter Kelly, chief deputy director, California Health and Human Services Agency Office of Systems Integration
- Eric Sweden, enterprise architecture and governance program director, National Association of State Chief Information Officers
- Keir Buckhurst, managing director, Accenture
- Jake Williams, associate publisher and director of strategic initiatives, StateScoop
Read the full article: Engagement increases as agile continues its rise in government | StateScoop