Given the critical and long-term nature of many public services, agencies should embrace a converged approach that integrates all layers of technology.
As CIOs work to modernize the government IT environment, agile methods are gaining traction and security is becoming a top concern, according to a survey of government IT executives by Grant Thornton.
Having an agile help desk - focused on agency- and user- specific issues - is a key factor in boosting agency productivity.
Many agencies are starting to follow industry's lead in employing agile methods - but it all begins with that first step.
In an article for GCN, Neil Chaudhuri of Vidya explains that DevOps - "the application of lean and agile principles to the entire lifecycle of an application" - can be as transformative for agencies as it has been for the private sector.