To stay ahead of evolving security threats, agencies should integrate security teams and the DevOps process.
Human-centered design is helping city governments make lasting innovative change.
The Massachusetts state comptroller turned to agile methods to improve his office and to help overcome government's risk-averse nature.
San Francisco citizens were stunned by the ease of the city's new portal for applying for affordable housing.
Chicago's CityKey project -- an optional, government-issued ID card to help citizens access services -- was created with a human-centered design approach to make sure everyone could benefit.
The key to human-centric design in government is for public sector IT leaders to focus primarily on the needs of system administrators and citizens when designing digital services and websites.
Baltimore CIO Frank Johnson has responded to the mayor's call for an investment and focus in tech by leading the formation of an inclusive IT strategic plan -- a digital transformation plan to closely reflect and guide the city’s mission.
An online platform allows government IT agencies to share digital transformation projects and best practices in a standardized format.
Government Technology: ‘Michigan scales back massive applications process with human-centric design’
If properly researched and executed, human-centric design can make things easier for constituents, while at the same time greatly reducing the amount of work public servants must do to process forms and make decisions.
A new report from Accenture and NASCIO shows that although agile IT delivery continues to gain approval in the public sector, governments still struggle with challenges of breaking down organizational silos, embracing flexibility, and trusting teams to collaborate and deliver.