Government Technology: ‘Massachusetts Comptroller Takes Agile Approach to Gov Tech’
The Massachusetts state comptroller turned to agile methods to improve his office and to help overcome government's risk-averse nature.
How San Francisco upended its affordable housing application with user centered design
San Francisco citizens were stunned by the ease of the city's new portal for applying for affordable housing.
Chicago uses human-centric design to make citizen ID cards that work for everyone
Chicago's CityKey project -- an optional, government-issued ID card to help citizens access services -- was created with a human-centered design approach to make sure everyone could benefit.
Government Technology: ‘What is human-centric design?’
The key to human-centric design in government is for public sector IT leaders to focus primarily on the needs of system administrators and citizens when designing digital services and websites.
Baltimore aims to release first strategic IT plan
Baltimore CIO Frank Johnson has responded to the mayor's call for an investment and focus in tech by leading the formation of an inclusive IT strategic plan -- a digital transformation plan to closely reflect and guide the city’s mission.
Local governments use online portal to share digital transformation projects, lessons learned
An online platform allows government IT agencies to share digital transformation projects and best practices in a standardized format.
Government Technology: ‘Michigan scales back massive applications process with human-centric design’
If properly researched and executed, human-centric design can make things easier for constituents, while at the same time greatly reducing the amount of work public servants must do to process forms and make decisions.
New York town successfully implements agile for tax software project
Donald Clavin, who was responsible for the town's recent project to set up e-billing and online payment for school and property taxes, said the iterative and user-focused approach was an improvement on the usual way of setting up new systems.
How agencies are modernizing public sector procurement
Recent efforts by state and local governments to modernize IT procurement aim to "respect the intention behind traditional buying rules while supporting more modern service delivery."
Is legacy IT holding your agency back?
Modernizing legacy systems is the key to empowering public sector agencies to be agile and user-focused. Here are some signs that your agency might be bogged down by aging IT systems.