The Massachusetts state comptroller turned to agile methods to improve his office and to help overcome government's risk-averse nature.
San Francisco citizens were stunned by the ease of the city's new portal for applying for affordable housing.
Chicago's CityKey project -- an optional, government-issued ID card to help citizens access services -- was created with a human-centered design approach to make sure everyone could benefit.
The key to human-centric design in government is for public sector IT leaders to focus primarily on the needs of system administrators and citizens when designing digital services and websites.
Baltimore CIO Frank Johnson has responded to the mayor's call for an investment and focus in tech by leading the formation of an inclusive IT strategic plan -- a digital transformation plan to closely reflect and guide the city’s mission.
An online platform allows government IT agencies to share digital transformation projects and best practices in a standardized format.
Government Technology: ‘Michigan scales back massive applications process with human-centric design’
If properly researched and executed, human-centric design can make things easier for constituents, while at the same time greatly reducing the amount of work public servants must do to process forms and make decisions.
Donald Clavin, who was responsible for the town's recent project to set up e-billing and online payment for school and property taxes, said the iterative and user-focused approach was an improvement on the usual way of setting up new systems.
Recent efforts by state and local governments to modernize IT procurement aim to "respect the intention behind traditional buying rules while supporting more modern service delivery."
Modernizing legacy systems is the key to empowering public sector agencies to be agile and user-focused. Here are some signs that your agency might be bogged down by aging IT systems.