Britain’s vehicle safety agency embraces in-house agile contracts
The DVSA, responsible for improving road and vehicle safety in Britain, has moved away from long-term contracts in order to modernize services through a more agile approach.
The DVSA, responsible for improving road and vehicle safety in Britain, has moved away from long-term contracts in order to modernize services through a more agile approach.
Driver and Vehicle Standards Agency digital services director James Munson says that open-minded attitudes and iterative design have helped the agency serve citizens more effectively.