In an informative interview with Huffington Post, U.S. Patent and Trademark Office Chief Information Officer John Owens explains that the agency has started an initiative to re-write all of their legacy application by adopting user-centered design and undertaking major IT-led modernization projects. Owens believes that maintaining operations excellence requires “quality and service availability,” which are best achieved through lean IT development practices common in today’s private sector.
From the article:
“We manage our environment through a series of project management best practices that we took right out of industry. In fact the whole dev-op’s movement, which I am a very big supporter of in the federal government, is right out of industry. So I would say that the USPTO IT model is not that much different than the private sector,” says Owens.
. . .
“Keep producing. If it doesn’t work, change what you’re doing and try again. If you fail, that’s fine just keep trying, but you’ve got to produce. You’ve got to be in tune with the customer. You’ve got to be in tune with the business and you have to produce a quality product in a timely manner that the customer wants.”
Watch the interview with John Owens: