offers vets new “online front door” for services

FedScoopReleased just in time for Veterans Day, the VA’s improved site is the latest in its effort to put service at the center of its organization, according to FedScoop.

The newly-launched presents a unified front for veteran services and agency functions, signaling its new focus on customer experience. Human-centered design practices helped guide the redesign, which improves navigation so veterans can easily locate information. The site now hosts the former — a successful 2015 improvement which consolidated services into a single portal.

From the article:

“We are so excited for the new,” Marcy Jacobs, Executive Director of the VA Digital Service, told FedScoop in an emailed statement. “It marks an important step toward providing the modern digital experience Veterans deserve, and our team will continue to improve and streamline VA’s digital tools and content. Thank you to all of our partners across VA and our contracting teams who helped bring this across the finish line in time for Veterans Day.”

Read the full article: VA Digital Service unveils new in time for Veterans Day | FedScoop

2018-12-11T10:26:20-07:00 December 10th, 2018|Categories: Human Centered Design, Modernization, U.S. Department of Veterans Affairs|Tags: , , |

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